Q. I have an employee who cannot read or write. Will they be able to complete the theory test?
A. YES. Over the years we have successfully supported many operators with dyslexia to complete their course. Our trainers are experienced at supporting a variety of additional learning needs and disabilities to ensure training is accessible to all. It is helpful if any issue is discussed at the time the training is booked to ensure the necessary support is in place.
Q. Do part-time operators need the same training as full-time operators?
A. YES Training is essential for all operators of any type of lift truck irrespective of the length of time they will be using it. Operators who use a lift truck infrequently need the same basic training as those operators who use the truck on a regular basis – operators lose skills if they do not use them regularly.
Q. Does a certificate to drive a particular type of lift truck mean that the operator can drive any type of truck?
A. NO Conversion training must be completed on each truck type to permit operators to extend the range of lift trucks they are qualified to drive.
Q. All operators currently have up to date lift truck training but have recently moved our company to new premises. Do our operators need re-training?
A. Specific Job training is available if you move premises or change the way your operators work (e.g. increase the height of your racking) to familiarise your operators with their new working environment.
Q. What do I do if I am presented with a certificate issued outside the UK?
A. The HSE would expect an employer to assess the competence of any new operators. Operators that hold certificates of training issued outside the UK should not necessarily be taken as evidence that an operator has received training to the standards described in the ACOP L117, regardless of the country in which the training was provided. Therefore it is recommended that you confirm and update operators’ skills. In most circumstances, experienced operators who hold a certificate of Lift Truck training issued outside the UK will require training as an experienced operator